While insurance provides value at the point of claim, we believe we can support businesses and communities to reduce risk in the first place through our Claims+ offering. 

Our service is aimed at brokers and their clients and supports our ethos that prevention is better than cure, and that companies should get value from the insurance they purchase every year, not just when they make a claim. 

It's a concept that works for businesses that have the appetite to work with us on all aspects of risk management before a claim arises.  

Creating value at each stage

From the start of our relationship, we'll talk about how you can benefit from a range of services: 


We look to understand a client’s business and what is needed from any value-add services, appreciating the commercial environment and working closely in partnership with the broker.

During policy

We will work with you to get ahead of trends and safeguard your business through loss scenario testing, trend updates, and risk management support.

If you have a claim

You will be supported by specialists at every stage. Our Claims team have been recognised by Gracechurch’s Service Quality Marque for 8 years running.

Post loss

Whether complex or routine, we can work with you to better understand the factors giving rise to your claim through lessons learned sessions and trends to consider for the future.

Things to consider

Claims+ is an example of how we have changed our approach to managing our relationships with clients and anticipating their complex claims. By establishing and understanding the relationship at the beginning of the journey, we ensure that the claims settlement is as smooth as possible.


We aim to deliver superior value by supporting clients at every stage of the relationship.

Risk Services

Together, we can deliver a risk management programme that achieves continuous improvement for you.

Industry sectors

We provide insurance solutions to support our brokers and clients across a wide range of industries.

Responsible Business

We are focused on creating a culture that has a strong sense of purpose; to support people through the unexpected.

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