We believe that claims adds more value than just processing and payments, it’s about understanding our clients, brokers and markets in order to meet the wider needs and expectations of each specific industry and policy requirement.
We pursue a higher standard to ensure consistent and exceptional service across the entirety of your policy lifespan. Not only can you access outstanding technical expertise you also get a product service built around trust and dependability.
Our approach is rooted in partnership, which offers continuity and assurance in a changing world.
How our team is 'Raising the Bar'...
By paying valid claims quickly and reliably
By being one globally and locally integrated team
By acting decisively when it matters
Meet the Claims leadership team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.
Our award winning team
2024
Gracechurch Service Quality Marque (SQM)
Awarded to LSM, Claims
The SQM is awarded annually to claims teams who have been rated as having c...
2024
Intelligent Insurer's Cyber Awards - Rising Star
Awarded to Rebecca Emerson
The Intelligent Insurer’s Cyber Insurance Europe Awards are dedicated to ce...
2024
Brokers on Insurers survey by Insurance Business Australia - 2024
Awarded to Liberty Specialty Markets, Australia
We are proud to be recognised as a leading insurer, as an acknowledgement o...
2023
Gracechurch Service Quality Marque (SQM)
Awarded to LSM, Claims
The SQM is awarded annually to claims teams who have been rated as having c...