Our claims team

Our claims team members have high authority so they can make decisions locally in the interest of your claim. They also work together as one integrated claims team, able to access formidable global resources and share understanding.

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Renske Franken

Head of European Claims

The Hague

Phone:+31 (0)70 302 8657Mobile:+31 (0)6 15 51 08 38
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Robert Mercer

SVP & Head of Claims - Asia Pacific
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Francisco Javier Guardia

Head of Claims, Latin America and US

Miami

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Zara Ismail

Head of Client & Broker Distribution – Claims

London

Mobile:+44 (0)7585 564 130
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Scott Kellers

Deputy Head of Claims/Head of London Claims

London

Phone:+44 (0)20 3758 1242Mobile:+44 (0)7799 005 348
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Sarah Howell

Head of First Party Claims

London

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Robert Hawes

Technical Claims Lead - Marine & Specie
Mobile:+44 (0)7890 627149
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Rachel Barker

Global Claims Counsel

London

Phone:+44 (0)20 3758 1295
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Peng Lim

Head of Aviation Claims

London

Phone:+65 9018 5344
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Nikunj Mahida

Head of Third Party Claims, UK & MENA

London

Phone:+44 (0)20 3758 1310Mobile:+44 (0)7890 627033
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Mike Gillett

Chief Claims Officer, Liberty International Insurance

London

Phone:+44 (0)20 3758 1118Mobile:+44 (0)7747 791 478
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Lindsay Loft

Global Head of Claims Operations

London

Phone:+442037581332Mobile:+44 7890 627026
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Our teams

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Leadership team

Our success is due primarily to our people; top quality, experienced individuals who have a deep understanding of the markets in which they operate. 

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Underwriting team

You’ll find us knowledgeable and experienced, and with our technical and commercial approach, we’re able to tailor solutions to your needs.

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Risk Services team

Our in-house team of Risk Engineers offers specialised resources to our insureds to help them reduce their risk exposures.

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Business Development team

Our business development team is ideally placed to make the right connections, answer questions and develop solutions that match our clients’ needs. 

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