Our story

Throughout our business, we aim to employ the best people and deliver the best products and services. In doing so we can deliver the experience our clients and brokers need and want.

That’s why we’re always delighted to receive industry recognition through awards and surveys that have been voted for and judged by stakeholders in the market.

Our awards

Date
2021
Awarding body
Insurance Business UK 5-Star Environmental 2021 medal
Award
Insurance Business UK 5-Star Environmental
Award Winner
Environmental Impairment Liability team
Why we won
Insurance Business UK surveyed hundreds of insurance brokers asking them to rate Environmental Impairment Liability insurers based on underwriting expertise, claims processing, flexibility and customisation of policies, and access to risk mitigation partners.
Date
2021
Awarding body
IB UK Rising Stars 2021
Award
Insurance Business UK Rising Star
Award Winner
Jack Maddox
Why we won
Insurance Business UK (IBUK) invited insurance professionals from across the country to nominate their most exceptional young talent for the fourth annual Rising Stars list. Nominees had to be aged 35 or under (as of March 31, 2021) and have committed to a career in insurance with a clear passion for the industry.
Date
2021
Awarding body
IB UK Rising Stars 2021
Award
Insurance Business UK Rising Star
Award Winner
Max Mallen
Why we won
Insurance Business UK (IBUK) invited insurance professionals from across the country to nominate their most exceptional young talent for the fourth annual Rising Stars list. Nominees had to be aged 35 or under (as of March 31, 2021) and have committed to a career in insurance with a clear passion for the industry. Max joined Liberty Mutual Reinsurance in 2013 and appointed to his current position as senior underwriter for casualty in 2019.
Date
2021
Awarding body
IB UK Rising Stars 2021
Award
Insurance Business UK Rising Star
Award Winner
Robert Pettifer
Why we won
Insurance Business UK (IBUK) invited insurance professionals from across the country to nominate their most exceptional young talent for the fourth annual Rising Stars list. Nominees had to be aged 35 or under (as of March 31, 2021) and have committed to a career in insurance with a clear passion for the industry. Robert joined Liberty Specialty Markets in 2010, he is now responsible for writing a worldwide portfolio of open-market property business.
Date
2021
Awarding body
GUINNESS WORLD RECORDS™
Award
GUINNESS WORLD RECORDS™
Award Winner
Liberty Specialty Markets
Why we won
Employees at Liberty Specialty Markets, have set a new GUINNESS WORLD RECORDS™ title for the Largest online video chain passing a water bottle. To raise awareness for charity partner WaterAid, 709 global LSM staff took part by filming themselves virtually handing over a bottle of water from one to another. The footage was then combined into a single film.
Date
2021
Awarding body
FS Forums innovation award
Award
Financial Services Forum Best Innovation in Distribution
Award Winner
Liberty Specialty Markets
Why we won
Virtual Rooms was developed to support the business to maintain service levels in all situations. This platform was designed to make it easy to connect and trade conveniently with brokers and clients. The judges said a “great use of technology to improve CX” and “clearly hugely valuable to their business through lockdown and a strong tool for their business with benefits for consumers, enabling them to continue delivering their service”
Date
2021
Awarding body
5-Star Professional Indemnity 2021 award
Award
Insurance Business UK 5-Star Professional Indemnity
Award Winner
Professional Indemnity team
Why we won
Insurance Business UK surveyed hundreds of insurance brokers asking them to rate professional indemnity insurers based on work quality, specialist expertise and client service.
Date
2021
Awarding body
Gracechurch London's Leading Underwriters 2021 logo
Award
Gracechurch London's Leading Underwriters Report 2021
Award Winner
William Halligan
Why we won
Bill was ranked 7th in 2021 Leading Underwriters & Ranked 1st for Aviation & Space Leading Underwriters
Date
2021
Awarding body
Gracechurch London's Leading Underwriters 2021 logo
Award
Gracechurch London's Leading Underwriters Report 2021
Award Winner
Daniel Fulco
Why we won
Daniel was ranked 9th for Aviation & Space Leading Underwriters Aviation Team and ranked 1st for Team Strength.
Date
2021
Awarding body
Insurance Business UK Elite Women 2021 logo
Award
Insurance Business UK Elite Women 2021
Award Winner
Jaya Handa
Why we won
Insurance Business UK has revealed its list of the insurance industry’s foremost female leaders. This year’s Elite Women list was put together from an array of strong nominations from amazing women and male allies. One of the women who made the list was Jaya Handa – privacy director of Liberty Specialty Markets.
Date
2021
Awarding body
Gracechurch London Market Claims 2021
Award
Gracechurch Service Quality Marque (SQM)
Award Winner
LSM, Claims
Why we won
The Gracechurch SQM recognises London insurers who deliver truly outstanding service. The kitemark is based on empirical evidence comprising over 10,000 data points. It’s more than a survey; all SQM holders set claims service as a top priority and invest in understanding client needs, developing great teams, building service cultures and delivering on high performance standards.
Date
2020
Awarding body
Women in Insurance 2020 logo
Award
Risk Professional of the Year
Award Winner
Jaya Handa
Why we won
Jaya was described as a genuine high-profile achiever working in a sensitive field, and celebrated as an industry leader for her contributions to various national and international bodies.
Date
2020
Awarding body
BI-logo
Award
Women to Watch EMEA
Award Winner
Mel O’Neill
Why we won
Women to Watch are recognised for their leadership, expertise and focus on continuous improvement.
Date
2020
Awarding body
insurance business america logo
Award
Global 100
Award Winner
Matthew Moore
Why we won
The global 100 recognises outstanding industry professionals who are making a positive difference and helping drive change across the sector.
Date
2020
Awarding body
Reactions logo
Award
Virtual London Market Award for Diversity and Inclusion
Award Winner
Jaya Handa, Privacy Director, Counsel & Internal Audit Legal
Why we won
Judges noted the passion Jaya has shown for D&I, giving up her time to make a personal contribution to the cause, demonstrated by the opportunities she creates for young people from vulnerable or under-represented groups. She chairs the Cultural Awareness Matters employee network at LSM, has secured a partnership with the market wide Insurance Cultural Awareness Network. Externally she chairs the Junior Lawyers Division of the Black Solicitors Network who focus on increasing ethnic diversity in the legal profession
Date
2020
Awarding body
hotlist logo
Award
Hot List 2020
Award Winner
Tim Bugg, Principal Risk Engineer
Why we won
This list spotlights 50 people who have been influential in Australia’s insurance industry over a 12-month period. Tim delivers a risk engineering service for large scale construction and infrastructure projects in Australia. Having an in-house risk engineer of Tim’s calibre supporting professional indemnity clients gives Liberty Specialty Markets a leadership position in the region.
Date
2020
Awarding body
Grey and black London Catastrophe Modelling Awards 2020 logo
Award
Diversity and Inclusion, London Catastrophe Modelling Award
Award Winner
Lauren O'Rourke, Catastrophe Modelling Manager
Why we won
The Cat Modelling Awards was put together by a volunteer community across the market to recognise Cat Modelling professionals and the support that they give the insurance industry. Nominations were made by peers in the industry and winners were chosen by a panel of independent representatives from across catastrophe modelling, sponsors, underwriting and broking.
Date
2020
Awarding body
Gracechurch logo
Award
Gracechurch Service Quality Marque (SQM)
Award Winner
LSM, Claims
Why we won
The Gracechurch SQM recognises London insurers who deliver truly outstanding service. The kitemark is based on empirical evidence comprising over 10,000 data points. It’s more than a survey; all SQM holders set claims service as a top priority and invest in understanding client needs, developing great teams, building service cultures and delivering on high performance standards.
Date
2019
Awarding body
insurance business america logo
Award
Global 100
Award Winner
Matthew Moore
Why we won
The global 100 recognises outstanding industry professionals who are making a positive difference and helping drive change across the sector.
Date
2019
Awarding body
BI-logo
Award
Women to Watch
Award Winner
Alexandra Paton, Underwriting Manager - Financial Risk Solutions
Why we won
The Women to Watch Awards program celebrates leading women across the globe in commercial insurance, risk management and related fields, such as consulting and law. Honorees are recognised for their accomplishments, expertise, leadership and future prospects. Peter Sprent, global head of financial risk solutions at Liberty Specialty Markets, said Ms. Paton’s contribution to the business has been significant. “Alex has a constant focus on self-development and learning, which she encourages her team and the wider business to share,” he said.
Date
2019
Awarding body
Black and red insurance insider logo
Award
Top-ranked D&O underwriters
Award Winner
Emma Pearce, D&O Manager
Why we won
The survey is addressed exclusively to brokers and underwriters operating in D&O in the London market. Brokers nominate the best underwriters based on six attributes: knowledge/experience, negotiating skills, fast response/work ethic, communication skills, creativity and consistency. Emma is described as “knowledgeable and great to work with, efficient and willing to negotiate.”
Date
2019
Awarding body
Black and red insurance insider logo
Award
Top-ranked D&O underwriting companies
Award Winner
D&O team
Why we won
Companies themselves are not ranked but their underwriters’ scores are aggregated and the average score determines the ranking. Liberty Specialty Markets was first in the 2019 D&O Rankings of underwriting companies, with its three nominated underwriters achieving an average score of 10, over 3 points above the rest of the pack, demonstrating the consistent quality across our D&O team.
Date
2019
Awarding body
Women in Insurance Awards 2019 logo on a purple background
Award
Marketer of the Year
Award Winner
Paula Wilson, Head of Marketing
Why we won
This award recognises women who have made a significant contribution in a marketing or communications role. The judges described Paula as “the stand out contender in a very strong field, and noted her significant professional achievements while overcoming multiple challenges and never losing sight of her responsibility to lead others in the organisation.”
Date
2019
Awarding body
Colorful London Market Forums logo
Award
Claims Professional of the Year
Award Winner
Scott Kellers, Deputy Head of Claims and Head of Syndicate Claims
Why we won
Each year, LMForums brings professionals together from all corners of the Market to recognise individuals, teams and companies who have made an outstanding contribution in the industry.
Date
2019
Awarding body
Black and red intelligent insurer logo
Award
Rising Stars
Award Winner
Kerry Hall, Underwriting Manager
Why we won
The Rising Stars list celebrates the young talent making its mark in the risk transfer industry globally. Kerry was recognised for the exceptional levels of service she provides our clients and brokers, and for building strong relationships with them. She also demonstrates a real commitment to innovation and to finding solutions. As well as client focus and proven technical skills, Kerry is a great team player, supporting Liberty Specialty Markets’ diversity and inclusion programmes and developing junior members of her team.
Date
2019
Awarding body
Gracechurch London's Leading Underwriters Logo
Award
Top 10 London Market underwriters
Award Winner
Matthew Hogg, Underwriting Manager – Strategic Assets
Why we won
These underwriters are voted as market leaders by fellow underwriters and by brokers. As well as ranking nearly 800 individual underwriters, the report analyses over 6,000 verbatim responses and identifies the key characteristics that define leading underwriters. Underwriters are assessed according to their expertise, deal making, reputation, broker relations, and client service.
Date
2019
Awarding body
Gracechurch London's Leading Underwriters Logo
Award
Top 10 London Market underwriters
Award Winner
Peter Sprent, Head of Financial Risk Solutions & Huw Owen, Head of London Markets, Financial Risk Solutions
Why we won
These underwriters are voted as market leaders by fellow underwriters and by brokers. As well as ranking nearly 800 individual underwriters, the report analyses over 6,000 verbatim responses and identifies the key characteristics that define leading underwriters. Underwriters are assessed according to their expertise, deal making, reputation, broker relations, and client service.
Date
2019
Awarding body
Gracechurch London's Leading Underwriters Logo
Award
Top 10 London Market underwriters
Award Winner
Peter Sprent, Head of Financial Risk Solutions
Why we won
These underwriters are voted as market leaders by fellow underwriters and by brokers. As well as ranking nearly 800 individual underwriters, the report analyses over 6,000 verbatim responses and identifies the key characteristics that define leading underwriters. Underwriters are assessed according to their expertise, deal making, reputation, broker relations, and client service.
Date
2018
Awarding body
BI-logo
Award
Women to Watch
Award Winner
Kadidja Sinz, Head of Europe
Why we won
The Women to Watch Awards program celebrates leading women across the globe in commercial insurance, risk management and related fields, such as consulting and law. Honorees are recognised for their accomplishments, expertise, leadership and future prospects. Matthew Moore, president LSM, said “Kadidja demonstrates deep business expertise and commitment to her people. These qualities allow her to set and achieve ambitious targets and make her a worthy winner of this award.”
Date
2018
Awarding body
Black and red intelligent insurer logo
Award
Influential Women in Re/insurance
Award Winner
Kadidja Sinz, Head of Europe
Why we won
Intelligent Insurer profiles the leading women currently making their mark on the re/insurance industry.
Date
2018
Awarding body
Navy blue and gold National Insurance Brokers Association logo
Award
Most trusted to deliver on promises
Award Winner
LSM Australia
Why we won
NIBA members give their views on the performance of the insurance companies and underwriting agencies they have been dealing with over the past 12 months.