To make that happen we work together as an integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest.
We pay out valid claims fairly and dependably, accessing formidable global resources. As a result, our clients feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
Our principles
Working together as one team
Acting decisively
Paying valid claims fairly and dependably
Meet the Claims leadership team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.
- What do our team say?
“I am delighted to be able to lead a global team of claims specialists who, irrespective of where our customers are located, work hard and diligently to deliver an aligned service. Being a global business in an increasingly interconnected world that has a one team ethos means we can fully support customers wherever they operate.”
Mike Gillett
Chief Claims Officer
“I love working for the claims team at Liberty because the focus is on getting the best result by doing the right thing. Handling a claim is keeping the promises that we make. We are all invested to help each other succeed.”
Renske Franken
Head of Claims Continental Europe & Dubai
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