Our integrated service aims to deliver value throughout our relationships.

To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.

As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.

Our principles

Working together as one team

Our teams work closely together to ensure that we provide value at all stages of the relationship

Acting decisively

 

Clients work with empowered local experts who have access to world-class tools and services globally

Paying valid claims fairly and dependably

As a company that does the right thing, we have a proven reputation for paying valid claims fairly and promptly

What do brokers say?

Meet the Claims leadership team

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Mike Gillett

Chief Claims Officer

London

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Scott Kellers

Deputy Head of Claims/Head of Syndicate Claims

London

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Mike Evans

Global Claims Counsel

London

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Gavin Coley

Head of Specialty Claims

London

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Renske Franken

Head of Claims, Continental Europe & Dubai

The Hague

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Francisco Javier Guardia

Head of Western Region Claims
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Vanessa Maher

SVP of East Region Claims, Technology & Operations
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Iain Reynolds

Head of Reinsurance Claims

London

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Irene Stavrou

Head of Commercial Claims

London

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Andrew Pedler

Head of Claims Client Relationships and Innovation

London

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Lindsay Loft

Head of Claims Operations

London

What do our team say?

Let's keep in touch?