Our integrated service aims to deliver value throughout our relationships.

To make that happen we work together as one integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest. We pay out valid claims fairly and dependably, accessing formidable global resources.

As a result, our clients can feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.

Our principles

Working together as one team

Our teams work closely together to ensure that we provide value at all stages of the relationship

Acting decisively


Clients work with empowered local experts who have access to world-class tools and services globally

Paying valid claims fairly and dependably

As a company that does the right thing, we have a proven reputation for paying valid claims fairly and promptly

What do brokers say?

Meet the Claims leadership team

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Mike Gillett

Chief Claims Officer


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Scott Kellers

Deputy Head of Claims/Head of Syndicate Claims


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Mike Evans

Global Claims Counsel



Gavin Coley

Head of Specialty Claims



Renske Franken

Head of Claims Continental Europe & Dubai

The Hague

Francisco Javier Guardia

Francisco Javier Guardia

Head of Western Region Claims
Robert Mercer

Robert Mercer

SVP & Head of Claims - Asia Pacific

Iain Reynolds

Head of Reinsurance Claims


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Irene Stavrou

Head of Commercial Claims


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Andrew Pedler

Head of Claims Client Relationships and Innovation


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Lindsay Loft

Head of Claims Operations


What do our team say?

Let's keep in touch?