Our claims team

Our claims team members have high authority so they can make decisions locally in the interest of your claim. They also work together as one integrated claims team, able to access formidable global resources and share understanding.

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Mike Gillett

Chief Claims Officer, Liberty International Insurance

London

Phone:+44 (0)20 3758 1118Mobile:+44 (0)7747 791 478
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Scott Kellers

Deputy Head of Claims/Head of London Claims

London

Phone:+44 (0)20 3758 1242Mobile:+44 (0)7799 005 348
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Francisco Javier Guardia

Head of Claims, Latin America and US

Miami

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Renske Franken

Head of European Claims

The Hague

Phone:+31 (0)70 302 8657Mobile:+31 (0)6 15 51 08 38
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Vanessa Maher

SVP of East Region Claims, Technology & Operations
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Robert Mercer

SVP & Head of Claims - Asia Pacific
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Lindsay Loft

Global Head of Claims Operations

London

Phone:+442037581332Mobile:+44 7890 627026
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Jemma Hall

Claims Counsel

London

Phone:+44 (0)203 758 1308
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Robert Hawes

Technical Claims Lead - Marine & Specie
Mobile:+44 (0)7890 627149
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Vanessa Hollaway

Senior Claims Specialist - FINPRO

London

Phone:020 3 758 0109Mobile:07483073 233
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Lauren Holt

Senior Claims Specialist - FINPRO

London

Mobile:+44 7483 066830
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Samuel Howe-Berry

Claims Specialist - FINPRO

London

Mobile:07483 073230
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Sarah Howell

Head of First Party Claims

London

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Joanna Hunt

Senior Claims Specialist - Energy, Property and Construction

London

Phone:+44 (0)20 3758 1253
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Zara Ismail

Head of Client & Broker Distribution – Claims

London

Mobile:+44 (0)7585 564 130
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Jenny Jeapes

Senior Claims Specialist - FINPRO

London

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Kate Jones

Senior Claims Specialist - Energy, Property and Construction

London

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Andrew Jones

Senior Claims Specialist - FINPRO

London

Mobile:+44 7483073373
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Our teams

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Leadership team

Our success is due primarily to our people; top quality, experienced individuals who have a deep understanding of the markets in which they operate. 

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Underwriting team

You’ll find us knowledgeable and experienced, and with our technical and commercial approach, we’re able to tailor solutions to your needs.

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Risk Services team

Our in-house team of Risk Engineers offers specialised resources to our insureds to help them reduce their risk exposures.

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Business Development team

Our business development team is ideally placed to make the right connections, answer questions and develop solutions that match our clients’ needs. 

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