Liberty Promotes Sarah Howell to Head of Claims, UK & MENA

Liberty Specialty Markets (Liberty), part of Liberty Mutual Insurance Group, has appointed Sarah Howell as Head of Claims, UK & MENA, effective 1 July 2026, reinforcing its commitment to claims excellence and client service across one of its key international regions.

Howell will report to Mike Gillett, Chief Claims Officer, Liberty International Insurance, and Luis Prato, President, UK & MENA. She will join the UK & MENA Executive Leadership Team and the Global Claims Executive.

In her new role, Howell will lead the claims function across the UK & MENA region, with responsibility for delivering strong client and broker outcomes, maintaining technical excellence, and supporting the continued growth and strategic development of the business.

A highly respected claims leader, Howell brings more than 11 years of Liberty experience across two periods of service. Most recently, she served as Head of First Party Claims, where she played a key role in leading complex claims, deepening broker and client relationships, and advancing the development of the claims function.

Mike Gillett said: “Sarah has deep technical expertise, strong market credibility and a clear understanding of what clients and brokers value most. Claims is central to how we serve our clients, support our brokers and differentiate our business in the market. Sarah’s appointment reflects both her exceptional leadership capabilities and the depth of claims talent within Liberty.”

Sarah succeeds Scott Kellers, who left the business in April 2026.