Our claims promise from Liberty Specialty Markets

Our integrated claims service is built on a simple principle: we aim to provide value by supporting clients at every stage of the relationship.

To make that happen we work together as one integrated team, engaging early and ensuring a mutual understanding. We act decisively when and where it matters and work to handle claims fairly and dependably.

We are a company that does the right thing - we support this by giving our local specialists the authority to act quickly, combined with access to formidable global resources.

As a result, our clients can feel confident, and cared for - knowing that we are their partners, providing continuity and assurance, and helping to reduce risk in an unpredictable world.

We had a major market claim and they pretty much grabbed the bull by its horns and coordinated it. They pretty much pushed other syndicates along so that a quick determination could be made to everybody's benefit. They were very proactive and used their initiative. They were co-leads, so equal with underwriters, but they showed a real interest in moving it forward and making a determination.
2019 London Gracechurch survey
We had a large value claim and they could have taken a route of misappropriation to decline the claim, but for commercial reasons decided not to do that and paid the claim in full. The client was incredibly pleased and this helped us to retain the business as the client felt that the insurer was on their side.
2019 London Gracechurch survey
They listen. There is an issue at the moment regarding an historical legal issue that the market has taken a position on. We have been discussing this with Liberty and they understand the implications of this to the client. Other insurers are taking a legal position on this whereas Liberty are being customer-focused, which is impressive.
2019 London Gracechurch survey
The account is doing great as a result of their attitude. They have an appreciation of the fact that not everyone in the real world of business is looking at things through the lens of insurance.
2019 London Gracechurch survey
They have good time management in claims. They are always there when you need them.
2019 London Gracechurch survey