To make that happen we work together as an integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest.
We pay out valid claims fairly and dependably, accessing formidable global resources. As a result, our clients feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
Our principles
Working together as one team
Our teams work closely together to ensure that we provide value at all stages of the relationship
Acting decisively
Clients work with empowered local experts who have access to world-class tools and services
Paying valid claims fairly and dependably
As a company that does the right thing, we have a proven reputation for paying prompt, fair claims
Meet the Claims leadership team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.
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Awarded Gracechurch Outstanding Service Quality Marque
Awarded Gracechurch Outstanding Service Quality Marque
- No 1 top of mind recommendation amongst London claims brokers
- Gained an NPS score of +28 compared to a +1 score for the London market overall
- Outperforms the London market on every service attribute and leads on relationships
Hear from our experts
Insight
Protecting Intellectual Property in the new world
In the new world ushered in by economic downturn and advancements in artificial intelligence and innovation, competition and litigation are likely to increase as businesses adapt to the advent of generative AI and focus on building and protecting market share. This evolving threat to a business’s IP has, so far, not resulted in a great deal of change. That status quo will not last.
Insight
Rethinking catastrophe claims
Andrew Pedler and Francisco Javier Guardia explain how Liberty Specialty Markets’ approach to natural catastrophe claims is evolving.
Insight
Reconstructing the value chain
Historically, clients were content if they didn’t have to claim on the insurance cover they had purchased. Yet today’s clients expect more than simple risk transfer. Andrew Pedler explains how the value chain can be reconstructed to benefit both insurers and their clients.