To make that happen we work together as an integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest.
We pay out valid claims fairly and dependably, accessing formidable global resources. As a result, our clients feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.
Our principles
Working together as one team
Acting decisively
Paying valid claims fairly and dependably
Meet the Claims leadership team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.
![Gillett_Mike_812 5medium](/_r/421x421/static/Gillett_Mike_812-5medium.jpg?t=1594137248)
![Kellers_Scott - website](/_r/421x421/static/Kellers_Scott-website.jpg?t=1594137248)
![irene's photo](/_r/421x421/static/2022-11/Stavrou_Irene-3236web.jpg?t=1669286489)
![Lindsay Loft phot](/_r/421x421/static/2021-02/KkGqfhqiaOENHKw9P9i0i4XUcInQOkoCFa8HtPm5.jpeg?t=1613748751)
![Evans_Michael - website](/_r/421x421/static/Evans_Michael-website.jpg?t=1594137248)
![Zara Ismail_Head of New Business - Claims](/_r/421x421/static/2023-06/Ismail_Zara-website.jpg?t=1686129266)
![Robert Mercer](/_r/421x421/static/2021-12/Robert+Mercer+cropped.jpg?t=1638790773)
Robert Mercer
![javier-guardia](/_r/421x421/static/2024-06/javier-guardia-portrait.png?t=1717609549)
Francisco Javier Guardia
![fpf-hr-renske-franken-website](/_r/421x421/static/FPF-HR-Renske-Franken-website.jpg?t=1594137248)
Renske Franken
![Gracechurch 2024 LMC logo](/static/2024-02/Gracechurch+2024+LMC_web.png?t=1707824632)
Awarded Gracechurch Outstanding Service Quality Marque
![Gracechurch 2024 LMC logo](/static/2024-02/Gracechurch+2024+LMC_web.png?t=1707824632)
Awarded Gracechurch Outstanding Service Quality Marque
- No 1 top of mind recommendation amongst London claims brokers
- Gained an NPS score of +28 compared to a +1 score for the London market overall
- Outperforms the London market on every service attribute and leads on relationships
![four people at a desk in discussion](/_r/832x832/static/2020-07/Our_teams_Content_898x506.jpg?t=1594491379)