To make that happen we work together as an integrated team, engaging early to help shape policies and ensure shared understanding. We act decisively, when and where it matters, giving local specialists authority to act in their clients’ interest.

We pay out valid claims fairly and dependably, accessing formidable global resources. As a result, our clients feel confident, involved and protected - knowing that we are their partners, providing continuity and assurance, which helps to reduce risk in an unpredictable world.

Our principles

Working together as one team

Our teams work closely together to ensure that we provide value at all stages of the relationship

Acting decisively

Clients work with empowered local experts who have access to world-class tools and services

Paying valid claims fairly and dependably

As a company that does the right thing, we have a proven reputation for paying prompt, fair claims
Gracechurch 2024 LMC logo

Awarded Gracechurch Outstanding Service Quality Marque

Our claims team

  1. No 1 top of mind recommendation amongst London claims brokers
  2. Gained an NPS score of +28 compared to a +1 score for the London market overall
  3. Outperforms the London market on every service attribute and leads on relationships
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