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Customer relationships under the microscope UP article image

Customer relationships under the microscope

Carol Baker, Wed, 09 Sep 2020
Carol Baker explains how changes to a traditional risk engineering function sparked a radical re-evaluation of customer relationships across the business.
Why talent is in the eye of the beholder

Why talent is in the eye of the beholder

Matthew Moore, Wed, 22 Apr 2020
True talent is the rare commodity for which modern organisations cry out. Yet too many large corporates fail to spot the talent that exists right under their noses. Matthew Moore considers why.

Reconstructing the value chain

Andrew Pedler, Wed, 12 Feb 2020
Historically, clients were content if they didn’t have to claim on the insurance cover they had purchased. Yet today’s clients expect more than simple risk transfer. Andrew Pedler explains how the value chain can be reconstructed to benefit both insurers and their clients.
Towering ambition

Towering ambition

Elie Bouchaaya, Fri, 24 Jan 2020
Dubai’s unprecedented growth has attracted insurers and reinsurers from around the world. Some have flourished; some have withered on the vine. Elie Bouchaaya knows what makes the difference.

The challenges associated with transferring from construction to operational cover

Amin Khairallah, Tue, 14 Jan 2020
Onshore “Oil & Gas” Construction projects require a smooth handover from Construction to Operational insurance, and yet clauses in the two policies are rarely aligned. Amin Khairallah, Vice President sets out the common issues that can occur.

Carrying the future, piece by piece

Christopher Hicks, Richard Stewart, Thu, 03 Oct 2019
Christopher Hicks, Marine Cargo Underwriting Manager and Richard Stewart, Senior Underwriter, at Liberty Specialty Markets (LSM) look at the challenges involved in underwriting large and complex cargos.
Woman looking at digital information on a screen

Building an insurer from the inside out

Peter Sprent, Wed, 02 Oct 2019
Insurance organisations are traditionally populated by underwriters, actuaries and claims handlers. So why are people like data scientists and process engineers playing an increasing role at Liberty Specialty Markets?

Rising threats require a robust response

Wed, 18 Sep 2019
Almost by definition, terrorism and sabotage, political violence, strikes riots and civil commotion are among the most difficult risks to predict. Unlike other risks, there is a random, human element that makes it impossible to gauge with any certainty how a risk will manifest, when or where.

Has Downstream Energy Reached a Tipping Point?

Fri, 01 Mar 2019
Paul Sankey, Liberty Specialty Market’s Global Head of Oil & Gas, says the downstream energy market needs to do some serious thinking about its profitability in the light of a run of major losses.
Cardboard package delivered and left at a front door

The Amazon Paradox

Matthew Moore, Mon, 29 Oct 2018
The competitive nature of London’s insurance market should engender efficiency and innovation. So why does it struggle to satisfy customers while Amazon, with its market dominance, sets new standards for service?