Claims+
We believe that the claims service adds value throughout our relationship, not only at the point of claim.
Claims+ is our suite of tailored value-add services at pre-placement, post-placement, and post-loss stages.
Claims+ is designed to ensure your experience – even without a claim – is as good as we can make it.
Whatever your reason(s) for buying an insurance policy, there’s always one particular motivation. You want to be confident that in the event of a loss, your policy will pay out.
Extra benefit
But what if you don’t need to make a claim? While you’re relieved not to have experienced a loss, there is the consideration that – knowing what you know now - your investment in insurance could have returned more value elsewhere.
We take a different view. We believe that the claims service should add value throughout our relationship. From the start of our relationship, we’ll talk about how your account can benefit from a range of services, such as:
- Advance Catastrophe Response
- Claims clinic
- Claims scenario workshops
- Client visits
- Data and performance analytics
- Fast track service
- Wording review
These claims services are designed to help you understand your risks and help protect your business in the most effective way, with or without a claim.
Example
As an example, a key component of our Claims+ service is scenario planning. This is when we organise workshops to review a particular set of circumstances and importantly, learn through our experience with similar claims. Depending on the client and sector, we will convene a panel of loss adjusters, data analysts, claims specialists and legal experts. During the workshop we work through a scenario with the client, risk manager and broker. As the scenario unfolds we can ensure that all parties are aligned on how the policy may respond. If changes are needed to the wording, they can be made and agreed in the room. We also use the scenarios to assess how well processes work, and discuss crisis management and response strategies.
We recognise that buying insurance is a significant step. We want you to be glad you took it.
We had a major market claim and they pretty much grabbed the bull by its horns and coordinated it. They pretty much pushed other syndicates along so that a quick determination could be made to everybody's benefit. They were very proactive and used their initiative. They were co-leads, so equal with underwriters, but they showed a real interest in moving it forward and making a determination.
2019 London Gracechurch survey
We had a large value claim and they could have taken a route of misappropriation to decline the claim, but for commercial reasons decided not to do that and paid the claim in full. The client was incredibly pleased and this helped us to retain the business as the client felt that the insurer was on their side.
2019 London Gracechurch survey
They listen. There is an issue at the moment regarding an historical legal issue that the market has taken a position on. We have been discussing this with Liberty and they understand the implications of this to the client. Other insurers are taking a legal position on this whereas Liberty are being customer-focused, which is impressive.
2019 London Gracechurch survey
The account is doing great as a result of their attitude. They have an appreciation of the fact that not everyone in the real world of business is looking at things through the lens of insurance.
2019 London Gracechurch survey
They have good time management in claims. They are always there when you need them.
2019 London Gracechurch survey
Useful links
Meet the Claims team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.
Our claims promise
We aim to provide value by supporting you at every stage of our relationship and reducing your exposure to risk.
Our Risk Services
Our in-house team of Risk Engineers offers specialised resources to our insureds to help them reduce their risk exposures.
Downloads
Claims+ Factsheet
