We believe that claims adds more value than just processing and payments, it’s about understanding our clients, brokers and markets in order to meet the wider needs and expectations of each specific industry and policy requirement.
We pursue a higher standard to ensure consistent and exceptional service across the entirety of your policy lifespan. Not only can you access outstanding technical expertise you also get a product service built around trust and dependability.
Our approach is rooted in partnership, which offers continuity and assurance in a changing world.
How our team is 'Raising the Bar'...
By paying valid claims quickly and reliably
We have an exceptional team on hand to make your claims experience straightforward.
By being one globally and locally integrated team
Our claims teams are seamlessly integrated, not only with each other but with our Underwriters, Actuaries, Treasury, Risk Engineers, TPAs and other departments. By working as one cohesive unit, we ensure that our clients and brokers receive comprehensive support at every stage of the relationship.
By acting decisively when it matters
You will be supported by our claims experts who have access to world-class tools and services on a global scale. Each handler is truly empowered to make decisions. This enables us to act swiftly and decisively when it matters most, ensuring prompt and effective resolution of claims.
By going the extra mile
We go the extra mile to provide exceptional service. In addition to our claims expertise, we offer a wide range of services, including risk prevention measures, that bring significant additional value to our client and broker relationships.
Meet the Claims leadership team
Our claims team members have high authority so they can make decisions locally in the interest of your claim.
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First Party Claims factsheets
Awarded Gracechurch Outstanding Service Quality Marque
