These benefits are made available through our Corporate Travel and Group Personal Accident and Sickness products to a wide range of industries and entities, including companies, schools, universities, clubs, and membership organisations. We are also able to provide full medical benefits for Australian employees overseas on assignment (‘expat’ cover) or foreign workers of Australian companies who are based in Australia (‘inpat’ cover).
Our flexible approach allows us to provide streamlined, straightforward insurance protection and tailored bespoke solutions as required. Our underwriting appetite and rates are consistent and we offer customers the simplicity and convenience of a ‘one-stop shop’ for assistance and claims.
24/7 Emergency Assistance
Whatever the situation, whenever it occurs and wherever in the world it may be, Liberty recognises that our customers require the ability to contact us for assistance and advice at any time of the day or night, seven days a week, 365 days a year.
We have partnered with World Travel Protection (WTP) to provide emergency assistance and advice, including medical, travel and security services to our Accident & Health customers, which allows them to access the help they need when they need it most.
About WTP
WTP are an Australian organisation that has taken care of corporate and leisure travellers for over 30 years, helping them prevent and mitigate risks before they escalate, and providing them with immediate access to the right experts when an emergency occurs.
WTP have specialists based in dedicated command centres in Australia, Canada, the UK, and Argentina, where they provide travellers with immediate access to advice and support 24 hours a day, seven days a week, 365 days a year.
With a global footprint, in-house medical and security specialists including a team of full-time registered nurses and paramedics, doctors, intensive care workers and security professionals and a passion for helping people in their time of need, WTP and Liberty’s partnership brings the highest levels of care, empathy, understanding and service to our brokers and customers.
What to do in a crisis
If a medical, travel, or security emergency occurs, whilst on a journey or whilst on a temporary employment assignment overseas, or on home leave back in their country of residence, please access our emergency assistance services provided through WTP. These services are automatically included under Liberty’s corporate travel, expatriate medical, and inpatriate medical expenses policies.
In an emergency
Call World Travel Protection on +61 2 8907 5604, or assist@worldtravelprotection.com
Making a claim
If you’d like to make a claim, please download and complete a claim form (available below under 'Downloads'), and send it to our third-party administrators, Proclaim Management Solutions (Proclaim) either by email or fax:
Email: ahclaims.au@libertyglobalgroup.com 
Fax: 1300 858 329 or +61 2 8551 8681
To make an enquiry, please call:
Australia: 1300 552 446 or + 61 3 9660 5200 International: +61 3 9660 5200
Please note that we may require written proof of loss in order to consider any claim under the policy, inclusive of originals (or certified copies) of all documentation, including certificates, receipts, and other relevant information. If we do not receive the appropriate documentation in the format we reasonably require, the claim settlement may be delayed.
Be prepared for an emergency
Scan the codes below to save the contact details of our emergency assistance and claims provider on your phone, before a crisis happens.
Liberty emergency assistance provider
Claims provider
Find a Specialist
Robyn Hassell
Thuy Vu