Our claims service
We always remember why our clients are buying reinsurance and that they know what good claims handling looks like. So we know that if you need to claim, you’ll demand the highest standard of service. And that’s one that we’re pleased to provide.
Clients tell us they value a local claims presence, so in every LM Re office we use local claims professionals and support them with an extensive global network of technical capability. We believe this model is the optimal way to ensure you get prompt service and world-class expertise.
In addition to settling the claim, our in-house team offers extra value-add services at pre-placement, post-placement, and post-loss stages: wording reviews, scenario workshops, CAT planning, client visits, etc, designed to ensure the claims experience – even without a claim – is as good as we can make it. We call it “Claims+”.
Clients on our syndicate platform can also benefit from our Fast Track service. Our experts triage the claim to get it to the right people quickly. Where it’s straightforward, it goes to Fast Track and agreement can be made within 24 hours, irrespective of amount. Settlement is expedited and our experts can focus on the complex claims that need their expertise and experience.
From pre-inception to claims settlement and beyond, we promise to deliver an exemplary service to our clients. We hold ourselves and trusted partners to a claims charter and internal service level agreements to make sure we deliver consistently on our promise.