Liberty Mutual Insurance (LMI), the commercial lines division of Liberty Specialty Markets, has appointed Natalie Briggs and Ian Floyd to boost its claims service nationally.

Natalie Briggs is a Senior Claims Specialist. This is a newly-created role and she will work on Casualty claims covering London and the South. Based in London, she will report to Nikki Barrett-Browne – UK Casualty Claims Manager. Ms Briggs has over 20 years’ claims experience and prior to joining LMI she worked at Davies Managed Systems, a claims solutions provider. Before that she worked in private practice litigation, working on EL/PL claims.

Ian Floyd is a Senior Claims Specialist – UK Commercial Auditor. This is another newly-created role and Mr Floyd will work on Casualty claims across the UK. He will be based in LMI’s Manchester office, joining existing claims staff Dawne Chandler and Marisse Ellison-Smith. Mr Floyd has 28 years’ claims experience with various insurers and third party administrators in the London and regional markets. He most recently worked as Technical Quality and Audit Manager at Robins Claims Solutions.

Jon Carpenter, Head of UK Casualty and Property for LMI, said: “Claims management is a vital part of our business.   We pride ourselves in continuing to invest in the highest calibre of claims professionals to support our offering and ensure we maintain the quality of claims handling for which we are renowned. I am delighted to welcome Natalie and Ian to these two new positions, covering both London and the wider UK.”

LMI’s commercial lines division was launched in the UK in 2011 to target the mid-market commercial sector. The division offers a wide range of products including property, casualty and financial lines, backed up with risk management and risk engineering services. In addition to its London office, LMI has regional offices in Birmingham, Bristol, Glasgow, Leeds, and Manchester.



About Liberty Specialty Markets

Liberty Specialty Markets ( is the trading name for the combined operation of Liberty Mutual Insurance Europe Limited, Liberty Managing Agency Limited and Liberty Mutual Reinsurance. It has over 900 employees in 27 offices throughout the UK, Europe and the rest of the world. Liberty Specialty Markets is part of global insurer Liberty Mutual Insurance Group. 

About Liberty Mutual Insurance Group

Liberty Mutual Insurance Group helps preserve and protect the things people earn and own and build and cherish.  Keeping this promise means we are there when our policyholders throughout the world need us most.

In business since 1912, and headquartered in Boston, Mass., today Liberty Mutual Insurance Group is a diversified insurer with operations in 30 countries around the world.  The company is the third largest property and casualty insurer in the U.S. based on 2013 direct premium written as reported by the National Association of Insurance Commissioners.

Liberty Mutual Insurance Group is ranked 76th on the Fortune 100 list of largest corporations in the U.S. based on 2013 revenue.  As of December 31, 2013, Liberty Mutual Insurance Group had $121.2 billion in consolidated assets, $102.2 billion in consolidated liabilities, and $38.5 billion in annual consolidated revenue.

Liberty employs more than 50,000 people in approximately 900 offices throughout the world, and we offer a wide range of insurance products and services, including personal automobile, homeowners, accident & health, commercial automobile, general liability, property, surety, workers compensation, group disability, group life, specialty lines, reinsurance, individual life and annuity products.

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